The Ink is great. But the customer service is terrible. I ordered this 26 days ago and. But it took almost a month to receive it. I am so glad that I was not out of the ink or I would not have been able to complete my client's order. I reached out on the website and on Facebook and NO ONE ever got back with me. This is not what I excepted from you. I love this ink and love to support our black owned business. Please do better

Bad services. My order was made 3 month ago and I still waiting, don’t have it yet

I guess the emails are not being viewed or they are completely ignored.... especially if you made a purchase that later you wanted to cancel. I never got a response to my email in efforts to cancel the order so this guy might just say to himself " OH HELL NO YOU PURCHASED IT YOU'RE GONNA GET IT - I'LL SEND IT OUT WHEN I GET A CHANCE" so as the review title says COSMOS INK FOR THE LOSS. I have switched to HiiPoo Sublimation Ink which seems to be really better than Cosmos Ink.

Never received my items. I've ordered from them for the past 5 years with no issues. I've reached out to cancel my order and request a refund. I have never received a response. I also reached out to PayPal.

Been buying ink from them for years!! Love it but never received my order messaged them for two months no responses at all. Filed at PayPal claim. They responded was shipping never received again. I got my more back through PayPal. They have been and a horrible company and customer service is non existent

I ordered November 15th and paid $15 in shipping for fast shipping. Is October 8th and my order hasn't even been shipped. I contacted customer service several time with no reply. I spend $160 and my order hasn't been shipped so I had to find a alternative. Worst customer service do not buy

I placed my order on September 16th here it is almost a month later and I still haven't received my order

I am very disappointed! I never received my ink. I sent several emails and I got ZERO RESPONSE!!! I will never buy cosmos again!!!

I didn’t get my order and been messaging and emailing

Sent an email and tried the number paypal had . No reply and I didn't receive my order. The only email I got was confirmation of my order.

reached out with no response...asked to get a new unopened bottle.

I was needing a tracking number on my order because I still hadn’t received my order my confirmation is #GMV729FLW. $53.28 gray sublimation ink. no tracking number can you please provide me with a tracking number. I’ve was reading some reviews on facebook and was said they was having the same problem.

I purchased “in stock” I’ll and it took 2 weeks to ship it! After purchase I tried to contact them about an issue with one of the inks not being sealed through the chat on their page and have received no response. A few days later I followed that up with an unanswered email, which I have followed up again by email, no answer. They have no phone number or any other way to contact them! How do you contact this company? They just take your money and then their part is over?!

I never received my order . It never shipped the label was created . Please tell me when I can expect my order

Reason mainly for 2 review is shipping the ink is good but it took weeks for us to receive the order and there was no way to speak to someone to find out the reason there delay cause us to have to waste more ink cause by the time we received the ink we had gotten to low and cause lines in the prints cause to waste more ink to clear them out

I never received my ink. Its been over 8 weeks since I placed order. No response from the company

I was totally amazed that after not using my printer for a year that the ink was still perfectly fine in the printer and worked beautifully!

I order from the company over years, And I received them. This time I never received my sublimation ink. The order was never fulfilled. I reached out many times and it has been today, about my order I pleased August 30, 2026 today is September 30, 2026. It has been 30 days since I placed my order or refund.

Ink is awesome! It shouldn’t have taken a week and a half to ship out though! Emailed customer service and no response. Items arrived way after estimated delivery date. Will not be ordering again unless they solve this issue.

Ill be very hesitant to order again....i messaged 5 times with zero reply on my order
said eta of a certain date did not come by that date...said delivered 4 days after the eta date and was not here..it ended up coming 4 days after that.... response was always VERY good with this company...I hope it improves. With the big cost increase customer service should be a top priority.

I love this ink. Would highly recommend it.

this order came so late that the job i actually needed it for failed this order was well over 2 weeks late I finally received it but by the time I did the job failed

Cosmos ink is the ONLY ink I’ve ever used since starting sublimation 4 years ago. My last order had ink everywhere. I was genuinely confused because this has never happened before. The cap came off and made a big mess inside the packaging. I was utterly upset because the item was Completely unusable. I hope this issue was just a mistake and never happen to anyone else.

I'll start by saying Ive been using this ink for years. But I ordered ink on August 26th and still have not recieved. I have tried to reach out regarding this but nothing has been answered back.

Good evening, I never received the ink and up to today the tracking number page says that I will received delivery updates once the label is created. I tried contacting you in various occasions but I didn't receive any response. My bill was $104 that went to waste because up to today September 18 I haven't received my items