It pains me to write this review! I
never received my order I tried chatting with the bot. I sent email, You have no customer service number for one to contact anyone regrading their orders.
I have never had a problem receiving my order in the past.
I thought this email was insulting to know that I didn't receive my order and you are asking me to write a review.
I don't see a credit to my account for my order, because I am sure you received your product back since I never got it.
The bot says message received and send a message stating someone will get back to me, that never happened. I got conformation that you got my email and I still haven't heard from anyone. This is BAD BUSINESS!
I used cosmos ink before. Wanted to get the 2.0 ink. It's been "sold out" forever. No response from customer service after many attempts to message. Facebook group is also unresponsive. I'd rather move to a different company than keep dealing with Cosmos which doesn't have enough respect for its customers to respond. So many options and I've been waiting for Cosmos instead. There goes my loyalty to them. I'm done here.
I emailed Cosmos to ask if local pickup was possible, and I got no response. I have submitted a request to return the items purchased and have gotten nothing further on that request either. Cosmos used to be very responsive in the past.
I've ordered from cosmos ink for over 2 years and my most recent order was by far the worst, with zero communication. I had emailed several times, done the online contact chat, and even messaged the business page with no reply. I needed the ink for several events and had to order elsewhere to print my necessary items for those events. I'm not sure if I'll order from you guys again. The lack of communication and taking over a month to ship my order was ridiculous..
placed an order with a estimated delivery date and when that date came and past I reached out to the company 12 different times over 2 weeks via the website and email and NEVER got a response. After my order still did not ship for a month I finally did a charge back and only then did cosmo send out my order.
I haven’t opened this particular order yet because I still have plenty of ink from a previous order. I love me some Cosmos Ink. If you are confused on how to convert your printer check out their YouTube page it helped me so much when I first opened my printer years ago. I added images of puzzles I did for my nephews 1st birthday I also did
Don’t order from this company. They don’t respond to emails and take forever to send tracking information
I absolutely love the inks they are the best. customer service is awful.after many attempts of emailing them no response. it took over a month to get an order. and the false email stating delivery date was coming sept 18th and got it in Oct 20th..
Shipping took ridiculously long but i love the ink!
exactly what i was looking for when using ultra heavy cotton material
arrived in a timely fashion. been using it since I started with sublimation always did its job. thank you
I have always loved Cosmo Inc, but this last time it was absolutely ridiculous to try to get my product.
I ordered ink from you in the past and you all were amazing. not sure what has happened since then. but I put in an order. Then waited and waited. looked online said it was being shipped and had a tracking number, each time I tried to track package it said it never made it to the mail person. So I did your chat 2 different times and no answer. could not find a phone number. so I contacted my bank and let them know what was happening. It took my bank to contact them for you all to send me what I ordered which was about 100.00. So no I am not happy. What I normally buy has been out of stock for over 6 months. So I believe it's just time to find another supplier. Thank you for all the wonderful years. however something needs to change in your filament department.
I have not received my ink from Cosmo Inc. therefore I cannot write a review. I would greatly appreciate it if I can get a refund it has been 21 days and counting.
Good product, if you can get it. Took way too long to receive it with no answers from customer service. If you need it within 2 MONTHS I wouldn’t buy here
I tried to return the product because it arrived a month after I ordered it and no longer needed it but no one ever responded to my request so now I’m stuck with a product that I no longer need.
Order was not delivered the day it said it should be expected i was short on a ink I purchased extra emailed and sent pictures still haven’t received a answer
Got my package 2 weeks later than expected and the company failed to respond to any of my messages requesting updates.
I placed my order on September 16th and didn’t receive it until October 10th, nearly a month later. A shipping label was created on September 30th, but USPS never received the package until much later.
During this time, I attempted to contact Cosmos Ink multiple times regarding my order and received absolutely no response. The lack of communication was extremely frustrating, especially after paying for a product and having no idea when it would arrive.
I eventually had to file a dispute with my bank because I couldn’t get any assistance from the company.
While the ink finally arrived, the overall customer service and shipping experience were extremely disappointing. I understand delays happen, but ignoring customers is unacceptable.
I can’t recommend ordering directly from Cosmos Ink based on this experience.
I filed a claim with paypal so hopefully I get my money back. I am shocked when I read all the reviews stating that others have had the same horrible customer service with this company as well,. I dont know how they are still in business if they cannot take care of and communicate with their customers
I ordered since August just barely got my order. It took a month for delivery will not order from them again.
The Ink is great. But the customer service is terrible. I ordered this 26 days ago and. But it took almost a month to receive it. I am so glad that I was not out of the ink or I would not have been able to complete my client's order. I reached out on the website and on Facebook and NO ONE ever got back with me. This is not what I excepted from you. I love this ink and love to support our black owned business. Please do better
Bad services. My order was made 3 month ago and I still waiting, don’t have it yet
I guess the emails are not being viewed or they are completely ignored.... especially if you made a purchase that later you wanted to cancel. I never got a response to my email in efforts to cancel the order so this guy might just say to himself " OH HELL NO YOU PURCHASED IT YOU'RE GONNA GET IT - I'LL SEND IT OUT WHEN I GET A CHANCE" so as the review title says COSMOS INK FOR THE LOSS. I have switched to HiiPoo Sublimation Ink which seems to be really better than Cosmos Ink.