I have been using Cosmos Ink exclusively since starting sublimation four years ago. They give awesome service and I get perfect prints!
Hello, to whom it may concern. I ordered some ink and when I received the package, it came with the wrong ink for my printer. I have a (8550 eco) none of the printer numbers matched on the ink boxes and also. the package came 2 weeks after the original date it was supposed to come. I have already reached out and sent a message through e mail a few weeks ago. I also sent a picture of the wrong ink boxes that was sent to me I haven't received any response back yet, on what do from here, Can someone please help me thanks,
It came fairly quickly and i thoroughly enjoy this brand of ink its great! Thanks!
I've used Cosmos Ink's pigment ink, sublimation ink, and conversion kits before and had a good experience with their products. I hadn't needed to order in a few years, but when i needed ink again, they were honestly the first company I thought of.
I placed my order on July 20 and received tracking information on July 21. Unfortunately, I never received the order. The USPS tracking continued to show that they were still waiting for the package.
I tried reaching Cosmos Ink several times through their website chat, email, and Facebook and never received a response.
It's really disappointing because I came back to Cosmos Ink based on the good experience I had with them in the past. I really wish I could have just gotten a response and worked it out directly with them.
This product is the crispest brand I have used!! I will forever purchase your brand and your paper as well!!
Epson EcoTank Printer Sublimation Ink Refills | Cosmos Ink®
Been using cosmos sublimation ink for years. Great product. Don’t forget to use the color profile to get the best colors from your prints.
Love the ink. Just takes too long to get shipped
No issues with your product, been using your ink for years. However shipping is a little expensive.
Shipping is horrible and processing time toom way to long. I have ordered for years and it took almost 2 weeks for me to get my product. Should offer other shipping options as this took way to long.
I have never received my order. I have emailed the company many times with no response. $100 down the drain.
1st order was delivered to an old address after I changed it in the order form.
Order never arrived and all emails to this company has gone unanswered..
I ordered on June 27th and it is now July 22 and the order has still not shipped. I emailed several times with no response.
Poor customer service and order takes too long, causing lost of business sales.
I've emailed and messages no less than 10 times and have yet to receive a response. I have an order from over a month ago that still has not shipped. I want my money back.
Can’t get the correct color profile and there is no one to assist me
The ink is amazing but the customer service is nonexistent. The shipping times are also pretty ridiculous. I ordered my ink june 23 paying the $13 shipping, it said it would be delivered june 30, i didnt get it until July 9. When emailing the company regarding status or a question there was zero response.
Love the ink, which it as a little cheaper!
We have always ordered our ink from Cosmos Ink and the product has been great. This order, however bas been a hastle. We ordered 2 sets of inks and only received one and it was someone else’s order. It only contained one set of ink. So we are assuming the other person received our order. We have tried multiple times to send messages to get the order straightend out and no one will respond to us. We understand accidents happnen but as if right now we have lost about $80 on a set of ink. We have since reordered one ink set in hopes we get a response to our other ink order. Not happy at all about this.
This is the only ink I have ever used. Shipping was slow but everything else was wonderful!
Not my first time buying sublimation paper from cosmo. Definitely the best paper I’ve used
I have used Cosmos for years and would love to give a 5-star rating but the recent lack of customer service is both disappointing and frustrating. We run a small business and rely on these products to fill orders, but when the products don't arrive and no one responds to my numerous emails and messages, we are left to pivot to another company to keep our business afloat. Again, very disappointed that it has come to this.