1st order was delivered to an old address after I changed it in the order form.
Order never arrived and all emails to this company has gone unanswered..
I ordered on June 27th and it is now July 22 and the order has still not shipped. I emailed several times with no response.
Poor customer service and order takes too long, causing lost of business sales.
I've emailed and messages no less than 10 times and have yet to receive a response. I have an order from over a month ago that still has not shipped. I want my money back.
Can’t get the correct color profile and there is no one to assist me
The ink is amazing but the customer service is nonexistent. The shipping times are also pretty ridiculous. I ordered my ink june 23 paying the $13 shipping, it said it would be delivered june 30, i didnt get it until July 9. When emailing the company regarding status or a question there was zero response.
Love the ink, which it as a little cheaper!
We have always ordered our ink from Cosmos Ink and the product has been great. This order, however bas been a hastle. We ordered 2 sets of inks and only received one and it was someone else’s order. It only contained one set of ink. So we are assuming the other person received our order. We have tried multiple times to send messages to get the order straightend out and no one will respond to us. We understand accidents happnen but as if right now we have lost about $80 on a set of ink. We have since reordered one ink set in hopes we get a response to our other ink order. Not happy at all about this.
This is the only ink I have ever used. Shipping was slow but everything else was wonderful!
Not my first time buying sublimation paper from cosmo. Definitely the best paper I’ve used
I have used Cosmos for years and would love to give a 5-star rating but the recent lack of customer service is both disappointing and frustrating. We run a small business and rely on these products to fill orders, but when the products don't arrive and no one responds to my numerous emails and messages, we are left to pivot to another company to keep our business afloat. Again, very disappointed that it has come to this.
Love love love Cosmos Ink! I have been using it for years. The ink lasts a long time and the colors are vibrant. I will continue to be a Cosmo customer. Highly recommend!
I never received my order ive reached out twice and was told corrections would be made but nothing...the wrong address had pulled up it doesn't exist so it was sent back I reached out before it was sent out and after it was set back
Love this sub ink! I've been in business several years and have never had a problem with the ink. Beautiful vibrant colors that last the long haul! I've even let my printer sit for months and came back to it with zero issues! I recommend this brand to everyone I know working with sub. It's never disappointed. Withstands all washes with zero fading. I best product and last for sooo many projects!! The refill process is my fav. So simple, clean, and fast. Perfect for beginners ready to convert into a loyal customer!!
I do tiles and mugs and the paper works well with Cosmos Ink. very little image left on the paper and works with the temperature and times of my the other papers I've tried.
Placed an order, and it was supposed to arrive in 5 days and it didn't, tried to contact customer service support and had to send 3 emails for you to contact me, it was just then when my order was shipped, that's 2 weeks after the order was placed. No apologies, no coments, no follow-up.
I love this ink and the service is great.
Last time I ordered the ink it was $30 cheaper and got to me in a few days. This time is was $80 and took forever to get to me. Impacted my business negatively.
Would buy again
Yes, paper and ink make all the difference, and both from Cosmos are THE BEST!
I am fairly new to sublimation and the colors are vibrant and I will be purchasing more products from Cosmos Ink.